Frequently Asked Questions — Bouhrat

What is Bouhrat?
Bouhrat is an Egyptian online store specializing in groceries, vegetables, and household and cleaning products. Our goal is to deliver all your household needs easily, with quality and speed, right to your doorstep.

Placing an order is very easy:

  1. Select the products you need and add them to your cart.
  2. When finished, click on “Place Order.”
  3. Specify your delivery address and preferred payment method.
  4. Wait for a call or confirmation message from the Bouhrat team.
Yes, you can pay online using a Visa or MasterCard, and cash on delivery is also available.

Delivery fees vary depending on the area and the order amount.
We will show you the delivery charges before you confirm your order.

Delivery usually takes 10 to 45 minutes within Greater Cairo.

In some distant areas, it may take a bit longer depending on order volume.

surely.

All products are packed daily with care, and only fresh fruits and vegetables are selected.

There is no minimum order amount.

If the product arrives damaged or different from what you ordered:

  • Before receiving, inspect your product, and in this case, hand it back to the delivery agent.
  • We will replace or refund the product as soon as possible at no additional cost.
  • Take your order number from the invoice sent to you via email or WhatsApp and send it to customer support either by email or through WhatsApp.
  • WhatsApp: [Enter support number]
  • Email: support@bouhrat.com

Of course!
Follow our Facebook page or check the Promotions section on the website to see the latest discounts.

Yes, once your order is confirmed, you will receive a status notification (Preparing / Out for Delivery / Delivered), and you can also track it from your account on the website.

Absolutely 100%.
All your data is encrypted and securely stored, and it is not shared with any third party.

If the order hasn’t left the warehouse yet, you can contact us immediately to modify or cancel it.

Yes, you can add multiple addresses when placing an order and select the appropriate address at checkout.